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MBA in Customer Service

Overview of Field
The MBA of Customer Service prepares students to work in the demanding field of customer service. All service sector industries including telecommunications, insurance and healthcare require customer service professionals to help in streamlining processes and ensuring that all customers are satisfied. The MBA of Customer Service thus prepares students to work in the critical are of retaining clientele.
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Top MBA in Customer Service Programs

American InterContinental University Online

  • Master in Accounting and Finance
  • MBA - Finance
  • MBA - Operations Management
  • MBA - Project Management
  • MBA - Marketing
  • MBA - Accounting
  • MBA - Management
  • MBA - Human Resource Management

Kaplan University Online

  • MBA in Project Management
  • Master in Business Administration/Project Management
  • Master in Business Administration/Human Resources
  • MBA in Human Resources
  • MBA in Entrepreneurship
  • MBA in Business Administration
  • Master in Business Administration/Marketing
  • MBA in Information Technology

Liberty University Online

  • Master of Business Administration - General
  • Master of Business Administration - 36 hour

Walden University Online

  • MBA in Risk Management
  • MBA in Entrepreneurship
  • MBA in Strategies for Sustainability
  • MBA in Leadership
  • MBA in Project Management
  • MBA in Marketing
  • MBA in Accounting for Managers
  • MBA in Healthcare Management
  • MBA in Human Resources
  • MBA in Corporate Finance
  • MBA Corporate Finance
  • MBA in Technology Management
  • MBA in Business Administration
  • MBA in International Business
  • MBA in Healthcare System Improvement

Benedictine University Online

  • Accelerated MBA - Finance
  • Accelerated MBA - Accounting
  • Accelerated MBA - Marketing

Mt Lyon Institute of Tiffin University

  • MBA in Finance

Strayer University

  • Master in Health Services Administration
  • Master in Public Administration
  • Master in Project Management
  • MBA in Marketing
  • MBA in Information Systems Management
  • MBA in Health Services Administration
  • MBA in Professional Studies
  • MBA in Public Administration
  • MBA in Finance
  • MBA in Management
  • MBA in International Business
  • MBA in Accounting
  • MBA in Human Resource Management
  • MBA in Project Management
  • MBA in Hospitality and Tourism Management

Everest University Online

  • Master of Business Administration
  • Master of Business Administration - Accounting

Saint Leo University Online

  • Master of Business Administration

Regis University

  • MBA in Marketing
  • MBA in Health Industry Leadership
  • MBA in Business Administration
  • MBA in Operations Management
  • MBA in Strategic Management
  • MBA in Finance and Accounting

Grantham University

  • MBA - Information Management

The University of Liverpool

  • Master of Business Administration - Marketing
  • Master of Business Administration - Entrepreneurship
  • Master of Business Administration - Business in Emerging Markets
  • Master of Business Administration
  • Master of Business Administration - International Business
  • Master of Business Administration - Leadership


Structure and duration of the degree program
The MBA of Customer Service degree  program tends to last two years like other graduate level business programs. The structure of the degree program includes case studies, debates, role playing and work experience.

Highlights of the coursework
The first year program for students in the MBA of customer service focuses on required coursework in familiar subject areas like managerial economics, operations and finance. But in the second year, the focus for those in the MBA of Customer Service shifts to elective areas like managing services, consumer behavior and market research. These studies involve projects and case studies.

Admission criteria and graduation requirements
Those with two years of work experience following their undergraduate degree tend to be strong candidates for admission in the MBA of customer service. The graduation requirements include maintaining a passing average grade and completion of a final project.

Career prospects and average salary
The average salary for those with an MBA of Customer Service tends to start at about $50,000 a year. But those with relevant experience can advance quickly up the ranks and command higher salaries.


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Q:How long is the MBA in Customer Service program?

A:The MBA in customer service is of around 2 years. The duration is the same for campus-based or the distant learning MBA in Customer Service.

Q:How many credits are there in the MBA in Customer Service programs?

A:The MBA in Customer Service programs have a total of around 60 credits.

Q:Is the MBA Customer Service offered online?

A:Yes the MBA Customer Service program is also offered online.

Q:Which schools offer the MBA on Customer Service degree program?

A:We have a complete list of schools offering the MBA in Customer Service degree programs. The list includes prestigious schools like Jones International University, Argosy University, University of Wisconsin, Bryant & Stratton College, and Kaplan University.

Q:What is taught in the Leadership & Motivation MBA course for Customer Service?

A:The Leadership & Motivation course in the MBA Customer Service is a 3 credits worth course that highlights on the development of leadership potential in students. It aims to make the students discover talents, qualities as well as visions that are needed by leaders if they wish to not only survive but prosper in an ever evolving and volatile business world. The traditional as well as contemporary theories on leadership and motivation are also part of the course.

Q:What is the relevance of MBA to Customer Service?

A:In the first semesters of MBA Customer Service, students are taught operations, managerial economic and finance while in the last semesters the emphasis is laid on subjects regarding market research, customer support and consumer behavior. A person equipped with all this knowledge has a wider scope in Customer Service areas.

Q:What job opportunities does a Customer Service MBA program provide?

A:With a Customer Service MBA degree, one can get into various fields. Wth experience one can even obtain managerial positions. The places where a person with MBA Customer Services is required are Hotels, Calls Centers and Retails Centers. Th average salary range of a person with this degree is about $50,000 per year.

Q:What kind of customer service careers with mba can one get?

A:Once you have an MBA (Master's in Business Administration) degree, you will be able to find a large number of positions within the customer services sector, depending on your chosen specialty. A large number of retail businesses require people with a good understanding of business to run and work in their customer care departments. If you are not into retail then you can find many positions within the corporate sector, working as a customer services rep for large organizations.

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