Masters Degree in Customer Service
What is customer service?
In order to ensure that you make new customers and keep regular customers happy, it is essential to provide outstanding, high quality customer service. Customer service works wonders for any business. A company with a high standard of customer service not only sees an increase in sales and profits, but also raises the bar of competition as compared to other organizations and establishments offering similar services. Professionals in the field of customer service are responsible for acting as a link between the producers and consumers. They are also responsible for ensuring customer satisfaction, answering queries and resolving any issues the customer may have.
How can I get the Master of customer service degree?
The master of customer services is a graduate degree that normally can be completed through a variety of online or on-campus programs. In order to enroll, applicants must hold a bachelor’s degree in a services related field and meet certain work experience requirements. The degree includes courses on the principles of quality customer care, customer objectives, effect of attitudes on service, customer value, professionalism and teamwork. Students also learn various techniques of building customer loyalty, ensuring customer satisfaction, and dealing with difficult customers.
What are the future prospects?
Throughout the world, businesses and industries are focusing on improving their customer service in an effort to boost sales and increase profitability. As such the customer service industry is seeing a tremendous amount of growth all over the globe. Within the United States, employment opportunities for customer service professionals will increase by 15% from 2010 to 2012 as according to the US Bureau of Labor Statistics, which further reports that the median wage for food service managers, of which almost a quarter are master degrees holders, is $47,960 per year as of May 2012.